Refund Policy

Last Updated: March 9, 2026

This Refund Policy outlines the terms regarding payments, cancellations, and refunds for paid services offered by UVideo.

By making a payment for UVideo services, you agree to the following refund policy.

1. Paid Services

Some features or services on UVideo may require payment, including:

• premium subscriptions

• account upgrades

• additional service features

All payments are processed through the available payment methods on the platform.

2. General Refund Policy

All payments made are generally final and non-refundable, except in specific situations described in this policy.

Users understand that payments are made for digital services that may become accessible immediately after purchase.

3. Eligible Refund Cases

Refunds may be considered under the following conditions:

• billing errors or duplicate charges

• paid services that cannot be used due to system errors

• verified unauthorized transactions

Refund requests must be submitted within 7 days of the transaction date.

4. Non-Refundable Cases

Refunds will not be provided for:

• change of mind after purchase

• dissatisfaction with service features

• violations of the Terms of Service

• accounts suspended or terminated due to policy violations

5. Refund Request Process

To request a refund, users must provide:

• account name

• account email

• proof of transaction

• reason for the refund request

Refund requests can be submitted through the contact page on the UVideo website.

All requests will be reviewed individually.

6. Refund Processing Time

If approved, refunds may take approximately:

5–14 business days, depending on the payment provider.

7. Policy Changes

UVideo reserves the right to update or modify this Refund Policy at any time.

Changes will become effective once published on our website.